Your data is used to process orders, respond to enquiries, and improve the Magic Pens experience.
Magic Pens ("we", "us" or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website or make a purchase.
Information We Collect
We collect information you provide directly to us, including:
- Name, email address and shipping address when you place an order
- Payment information processed securely through our payment provider
- Communications you send us via email or contact forms
- Usage data collected automatically through cookies and analytics tools
How We Use Your Information
- To process and fulfill your orders
- To send order confirmations and shipping updates
- To respond to your enquiries and provide customer support
- To send promotional emails (you may unsubscribe at any time)
- To improve our website and services
Cookies
We use cookies to enhance your browsing experience, remember your preferences and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
Data Security
We use industry-standard SSL encryption to protect your personal and payment information. We never store full credit card numbers on our servers. All payment processing is handled by PCI-compliant payment providers.
Third Parties
We do not sell or rent your personal information to third parties. We may share data with trusted service providers such as payment processors and shipping carriers solely to fulfill your order. These providers are expected to keep your information confidential.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications at any time
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are retained for 7 years for accounting purposes.
Contact Us
For privacy-related questions or to exercise your rights, contact us at info@magicpens.com or call +1 778 318 6683.